Delivery Policy

UK

All orders will be dispatched via either Royal Mail or Amazon Delivery within the UK. From dispatch delivery is estimated within 3-5 working days and tracking information will be provided via email.

If you wish to express your delivery, we provide several further options all of which are available at checkout;

Express Delivery

This service will aim to deliver within 24 hours.

Saturday delivery

This service will deliver on Saturdays only.

Sunday delivery

This service will deliver on Sundays only.

Worldwide Standard Delivery

All standard delivery parcels are dispatched via Royal Mail International Delivery which is a fully insured service. Upon dispatch, you will receive an email which will contain the tracking code for your parcel.

Royal Mail International parcels normally arrive up to 7-10 working days from the date of dispatch, however in the unlikely event your item is not delivered within this timescale; the item is not considered lost until 35 working days have elapsed from dispatch.

After leaving the UK, your parcel will be handled and delivered by your local delivery service. You can find out who this is by going to http://postoffice.com/ and clicking on the name of your country � please reference your tracking code.

Worldwide Expedited Delivery

Upon dispatch, you will receive an email which will contain the tracking code for your parcel.

Expedited parcels normally arrive within 4-7 working days from the date of dispatch, the relevant time for your destination will be shown when choosing this option at checkout however in the unlikely event your item is not delivered within this timescale; the item is not considered lost until 10 working days have elapsed from dispatch.

Important Information

We cannot be liable for any customs charges incurred once the parcel reaches your country. Any customs charges must be paid by the recipient of the parcel. Shade Station has no control over these charges as customs policies change frequently. If you have any customs related questions you are advised to contact your local customs office.

A signature will always be requested upon receipt, however if you are not in when the driver arrives they will attempt to leave it in a safe place (i.e. protected from the elements and hidden from sight). If a safe place cannot be located, a card will be left with instructions on how to arrange a redelivery/collection of your order.

We aim to make receiving your item as quick and easy as possible.

If you have any issues, please contact our customer services team on info@shadestation.co.uk or (+44) 0344 848 78 78.